Frequently asked questions
You can pay for your order by credit or debit card (Visa, Maestro or Mastercard, Servi Red). All these methods are completely secure and have no additional costs.
Shipping costs to Spain and the European Union are completely free, depending on the complexity of the transport, but in most cases they are affordable. And for orders outside the European Union, shipping costs are €100.
All Signes Hats orders are shipped within 1 to 15 working days, both to Spain and to countries within and outside the European Union, depending on the destination country.
- Spain - Peninsula: approximately 24 to 72 hours (working days)
- Spain - Balearic Islands, Canary Islands, Ceuta and Melilla: between 4 and 7 days (working days)
- European Union countries: between 4 and 10 days (working days), depending on the accessibility of logistics.
- Countries outside the European Union: between 7 and 15 days (working days), depending on the accessibility of logistics.
Si tiene problemas para encontrar su pedido, por favor, póngase en contacto con nosotros por e-mail en: info@signeshats.com.
As soon as we send your order, you will receive an order tracking code by email so that you can track it.
If it is impossible to deliver the order to the address provided, we will try to deliver it to a third party indicated by the customer or to try to deliver it again at a later date. To do this, please contact info@signeshats.com if you are not going to be at home to arrange delivery for another day.
For this we have a size guide for hats, where you can see the right size for you. To do this, we recommend that you first measure the circumference of your head with a tape measure and then check your hat size with our guide.
If you don't see your size, don't worry, you can send us an email at info@signeshats.com so that we can prioritise the production of that specific hat. As soon as we have it, we will let you know.
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